Support
Frequently Asked Questions
How do I become a reseller?
Please visit https://www.essendant.com/get-started to apply to become a reseller.
What is the warranty timeframe on your brand?
One year from the date of purchase, proof of purchase is required. Please visit our warranty page for complete details.
How do I get a sample of your product?
We do not provide product samples at this time. Please to reach out to a local reseller of the product to see if they can assist.
How do I return a product?
Unfortunately, we are unable to process any return requests. Please contact your place of purchase.
What if I my product is damaged/missing from Amazon?
We ask that you please contact Amazon for further assistance regarding replacements and refunds.
- Log in to your account on the Amazon website or app.
- Navigate to the menu and select “Account”.
- Under the “Customer Service” section, select “Contact Us”.
- Locate and select the item you wish to process the return/claim on from the list of purchased items.
- Next, select the reason for the return/claim. Follow the prompts to complete the return/claim.
“Says delivered, but it’s not here”
• Entire item is missing.“Damaged or defective item”
• Item arrived damaged.
• Item does not work.“Return or replacement”
• Missing parts
• Wrong item
• Don’t want/need items - Follow the prompts to complete the return/claim.
- Follow the instructions to return the product, if required.
Where to find the templates to print on Universal Deluxe Table of Contents Dividers?
Universal labels are compatible with Avery templates: https://www.avery.com/templates
Where can I purchase Universal® products?
We suggest searching online using the item number and the words “near me”. The results should provide local resellers that carry the product. You may have to check with them individually on available stock and pricing.
